Monitors email deliverability infrastructure, investigates delivery issues, manages abuse signals, and works with ISPs to ensure customers' emails reach inboxes.

Resolves technical issues for Twilio customers via support tickets, manages high ticket volumes, and escalates complex incidents while maintaining SLAs.

Resolves technical issues for Twilio customers via support tickets, manages high volumes, and escalates complex incidents while maintaining SLAs.

Leads cross-functional GTM programs, manages complex initiatives across sales and marketing teams, and drives process improvements and tool implementations.

Manages a portfolio of school district customers, driving product adoption, retention, and renewal through high-touch relationship management and data-driven success planning.

Builds data pipelines and analytics infrastructure on GCP to support business decision-making across Google Fiber's organization.

Builds data pipelines and analytics infrastructure using GCP to deliver insights and reports that support strategic business decisions across the organization.

Analyzes large datasets using SQL and visualization tools to extract business insights, create reports, and drive data-driven decisions across GFiber operations.

Manages a portfolio of K-12 school district customers, driving product adoption, retention, and renewal through relationship-driven engagement and cross-functional collaboration.

Handles inbound support tickets and live chat for a legal tech SaaS platform, troubleshooting issues and ensuring seamless customer experience across global time zones.

Supports CEO and leadership team by managing executive workflows, maintaining operational visibility, coordinating tasks/projects, and ensuring organizational alignment across a distributed team.

Manages strategic client partnerships, drives new business development, and leads proposal development for environmental consulting clients in industrial and manufacturing sectors.

Manages social media presence, creates and schedules content, analyzes engagement metrics, and leads community management initiatives for gaming clients.

Manages social media presence, creates and schedules content, analyzes engagement metrics, and leads community management efforts for gaming clients.

Handles inbound support tickets and live chat for legal tech clients, troubleshoots platform issues, and maintains customer satisfaction across global time zones.

Executive Assistant supports the CEO and leadership team by managing workflows, maintaining operational systems, coordinating projects, and ensuring organizational alignment across a distributed real estate startup.

Conducts user research initiatives across donor and nonprofit workflows, selecting appropriate methods like interviews and usability tests to inform product decisions.

Conducts end-to-end UX research including interviews, usability tests, and surveys to inform product decisions across donor and nonprofit-facing experiences.

Conducts UX research and product discovery across donor and nonprofit segments, running end-to-end research initiatives from methodology design through analysis and presentation.

Conducts end-to-end UX research including user interviews, usability testing, and competitive analysis to inform product decisions across donor and nonprofit-facing features.